When Your Boss Is an Uber Algorithm

MIT Technology Review – When Your Boss Is an Uber Algorithm: How Uber controls its drivers despite its claims to be a neutral platform

She [Carnegie Mellon University researcher Min Kyung Lee] found that much of the time they were happy with the “algorithmic management” that assigned fares and raised rates during busy periods. But drivers also complained that they were sometimes pushed to do things that seemed unreasonable, such as make pickups that weren’t nearby.

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